Process Engineering for IT Managers

Process Engineering for IT Managers
Certificate Program

Course Description and Prerequisites:

This course will provide students with the knowledge and skills to define, model, measure and improve business processes. The course will focus on re-engineering processes through the application of technology to achieve significant and measurable improvement. The course will explore the latest industry standards and will explore software tools.

Graduate standing or permission of instructor is required for enrollment.

Course Syllabus:

Process Management
Bottlenecks and Friction
Modeling and Diagramming
Activities and Opportunities
Success Criteria and Measurement
Improvement Frameworks
Process Redesign
Improving Workflow
Matching Processes to Enterprise Apps
Building Apps to Match Processes
e-Business
Case Study and Software Tools

Process Engineering for IT Managers Schedule

Information & Registration:
To register or for additional information contact us by phone or email
Chicago or Wheaton 630-682-6035
reif@iit.edu