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Course Description:
This course will provide students with the knowledge and skills to define, model, measure and improve business processes. The course will focus on reengineering processes through the application of technology to achieve significant and measurable improvement. The course will explore the latest industry standards and students will use state-of-the-art software tools for hands-on experiential learning.
Prerequisites:
Project Management (IT 471) or equivalent experience.
Who should attend:
This course is valuable for those who wish to gain or refine management skills while increasing the commitment and productivity of their teams, including engineers, programmers, analysts and other technical and data-processing managers.
Expected outcomes:
Course syllabus / outline:
- Process Management
- Bottlenecks and Friction
- Modeling and Diagramming
- Activities and Opportunities
- Success Criteria and Measurement
- Improvement Frameworks
- Process Redesign
- Improving Workflow
- Matching Processes to Enterprise Apps
- Building Apps to Match Processes
- e-Business
- Case Study and Software Tools
Process Engineering for IT Managers Schedule
Information & Registration:
To register or for additional information contact us by phone or email
Chicago or Wheaton 630-682-6035
reif@iit.edu